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Customer Service

  • Shipping & Delivery

    Free regular ground shipping on all orders over $60 within the continental United States. For other shipping options, additional charges will be calculated based on your location. For the time being, we do not accept international orders.

  • Privacy & Security

    Your privacy is important to us. So we’ve developed a Privacy Policy that covers how we collect, use and store your information. Please take a moment to learn more about our privacy practices by clicking here.

  • Returns & Replacements

    Customer service is very important to our company, so we want to be as accommodating as possible. We are more than happy to return unwanted merchandise as long as the following conditions are met:

    • Call customer service before sending any return.
    • All tags and labels must be present in the unopened bag.
    • A 15% restock fee will be charged on returned items.
    • A 10% restock fee will be charged in instances of exchanges of color or texture.
    • Return shipping charges are the responsibility of the customer.
    • Products must be returned within 1 week of purchase.
    • We reserve the right to deny any return that does not follow our requirements or if we deem the product has been tampered with.
    • No refunds will be issued for any shipping charges.
  • Product Policy

    Color matching is our #1 priority for getting the desired color of hair. We work hard to provide each costumer with very best quality of Remi hair. Bohyme Remi is of great quality. To most effectively match the color of your hair to one of our products, we recommend that you purchase a color swatch. This will help you check for the closest match.

    The warranty on hair voids immediately after it has been used. We supply the best hair, and as a result styling, washing and heat may effect the quality at any time. There will be no refund provided for hair that is used. There may be a few exceptions made on a case-by-case basis. We reserve the right to adjust our policies at any time without notice.